Reception Volunteer

Location: London

When: Ideally for one day per week. 10 – 4pm, Wednesdays or Thursdays, or half day 10 -1pm on Fridays.

Role reports to: Engagement & Assessment Operations Manager

You will contribute to ending homelessness by

Providing reception support to the Crisis Skylight staff, facilitating efficient running of the reception, allowing us to support more people out of homelessness. 


  • Excellent interpersonal communication skills with a particular focus on listening, both in person and over the phone
  • Excellent IT skills with the ability to use the internet, email and Microsoft Office including Excel and confident in learning new computer systems. 
  • Able to communicate information clearly and accurately in written formats i.e. via email.
  • Good time-management skills and reliability
  • Able to multi-task in a busy environment
  • Non-judgemental, patient, and friendly
  • An understanding of the importance of confidentiality and maintaining boundaries
  • Be positive, productive and have a passion to help end homelessness
  • Workplace experience in a national organisation 
  • The opportunity to share existing or develop new skills in a friendly and supportive environment 
  • Opportunities to work with staff and fellow volunteers during the year and an invite to our member celebrations where you can help us recognise the achievements of our members 
  • Regular meetings with your supervisor to discuss how your volunteering is going and what other opportunities and training may be available to you together with an induction 
  • A platform for building confidence  
  • A reference from a reputable organisation  


Based at the main reception desk of our busy Skylight building, you’ll be…

  • Providing a welcoming and safe environment to visitors, members and staff attending the Skylight. 
  • Responding to any general in-person queries or deliveries. 
  • Responding to email and telephone enquiries, gathering enough information to direct the call or email appropriately. 
  • Updating the case management system (CMS) with any telephone or email messages and input basic details of new enquiries. 
  • Promoting our classes and services to encourage engagement by our members, including sending texts through our CMS
  • Checking voicemails, room calendars and email inboxes on a regular basis
  • Ensuring promotional materials are available and up to date in all areas
  • Helping to maintain our signposting spreadsheet by adding service updates and opportunities.
  • Managing and recording post and deliveries arriving to the building 
  • Supporting with any other general administration that is needed.
  • Maintaining a Covid-safe environment 

We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times  

  • Travel and lunch expenses are reimbursed as appropriate
  • We welcome applications from people from all backgrounds and people with disabilities.