Housing First Team Volunteer Administrator

Location: London

When: Minimum 8 hours per week, day(s) flexible Monday-Thursday

Role reports to: Housing First Manager

You will contribute to ending homelessness by

By providing efficient and effective administration and support to the Housing First Team and its members, allowing us to support more people out of homelessness.


  • Good working knowledge of Microsoft Office 365 (Word, Excel, Outlook, SharePoint, PowerPoint and Publisher) and the ability to use the internet
  • Excellent organisational skills, reliable and able to prioritise tasks
  • Able to work efficiently as part of a team and proactively using own initiative
  • Friendly and polite with the confidence to interact with individuals from a diverse range of backgrounds including those with English as a second language 
  • Patient and non-judgmental approach to supporting members (clients)
  • Understanding of the Housing First approach
  • Understands the importance of confidentiality and maintaining boundaries
  • A strong desire to help end homelessness 



  • Workplace experience in a national organisation
  • The opportunity to share existing skills or develop new skills in a welcoming and supportive environment
  • A platform for building confidence
  • The opportunity to be part of a friendly team who are committed to ending homelessness
  • Full induction and training for the role followed by support from a dedicated Volunteer Supervisor
  • The opportunity to attend volunteering events and activities
  • A reference from a reputable organisation
  • Identifying community services that coaches can access as part of client support and updating the team’s bank of resources
  • Using internal data systems to record, track and communicate accurate client information and activities e.g., member personal budget trackers 
  • Liaising with training providers under the direction of the Housing First Manager
  • Promoting activities by maintaining effective communication with the team and members and preparing advertising materials
  • Assisting with printing, filing, photocopying, scanning, shredding and recycling and any other general administration that is required
  • Feeding back any issues or challenges to a member of staff in a timely manner
  • This role is subject to a satisfactory Basic DBS check
  • Following a successful interview and references, completion of compulsory e-learning and training is required before commencement of this role
  • A Crisis IT account will be issued for this role
  • Volunteers must comply with Crisis policies, including health and safety, IT, data protection and code of conduct, at all times
  • Out of pocket travel expenses will be reimbursed on production of receipts/statements and one lunch voucher for the Crisis café will be provided per week
  • We welcome applications from people from all backgrounds and from people with disabilities or lived experience of homelessness

The closing date for applications for this role is Friday 4th February,12pm. Interviews will take place on Tuesday 8th February.