Housing Procurement Volunteer

You will

• Be passionate about ending homelessness
• Be an excellent communicator who is confident speaking to individuals by phone and email and presenting information. This includes the ability to communicate effectively in writing to different audiences and having a good telephone manner with experience in taking calls and messages
• Have excellent organisational and IT skills, particularly using Word, Excel, PowerPoint and Email
• Be persistent and resilient 
• Have some knowledge and understanding of the London housing rental market
• Be able to represent Crisis positively and professionally
• Have an understanding of data protection and how to manage information in line with this legislation and confidentiality 
• Be flexible in your approach to work, be able to work remotely and manage your role by aiming for a balance of taking initiative with referring to your supervisor for guidance.
• Have a willingness to learn and develop within the role
• Be reliable
• Be committed to attending training for the role (virtually) and participating in supervision. You will also be required to complete e-learning on General Data Protection Regulations and Diversity and Inclusion in order to undertake this role. Ideally, as this is a newly developed role, we are looking for someone who can offer us a minimum of 6 months in the role

For this role you will need to have access to a laptop/desktop computer and wi-fi.  Your personal device will need to have up to date operating software and anti-virus security. As you will be accessing confidential data you will be required to complete a Basic Disclosure check as part of our recruitment process.
 

• An opportunity to influence both private rented and third sector, and bring about positive change
• The knowledge you have made a difference by helping someone to end their homelessness 
• An opportunity to be part of a friendly team who are committed to ending homelessness
• Full induction and training for the role followed by support from a volunteer supervisor and an opportunity to participate in virtual volunteering activities including socials, wellbeing, and reflective support
• A reference from a reputable organisation
   

You will

• Respond to general enquiry emails to the Housing Procurement Team
• Assess potential leads for properties for suitability and forward to the procurement officers for follow up
• Support with advertising properties
• Support with document and information management including:

o   Following up on outstanding documents such as tenancy sign ups and landlord paperwork

o   Supporting the team with property and landlord checks for example checking on property planning permissions, the rogue landlords register, licences and electricity and gas performance certificates

• Support the team to communicate more widely within the organisation by posting on Yammer and helping create content for team communications
• Researching and creating internal resources to support the procurement team for example gathering information for quarterly updates
• Updating records using Excel spreadsheets
• Updating and creating PowerPoint presentations to be used by the team
• Managing information in line with Data Protection legislation

We expect volunteers to comply with Crisis policies, including health and safety, data protection and the code of conduct at all times.

• Reasonable out of pocket expenses can be reimbursed on production of receipts/telephone statements
• We welcome application from people from all backgrounds and from people with disabilities