Housing Procurement Volunteer

Location: Coventry

When: Mondays 10.00 am - 12:00 noon

Role reports to: Housing Procurement Manager

You will contribute to ending homelessness by

Supporting our Housing Procurement Team to source good quality accommodation for our members. Whilst you won’t be directly working with our members, you will be using your knowledge of the housing sector, creativity and communication skills to help prevent homelessness and facilitate access to housing which will enable our members to move on in their journey out of homelessness. You will support in a range of tasks from day to day admin and record keeping to carrying out research to communicating our offer to partners and landlords.


You will

  • Be passionate about ending homelessness
  • Be an excellent communicator who is confident speaking to individuals by phone and email and presenting information. This includes the ability to communicate effectively in writing to different audiences and having a good telephone manner with experience in taking calls and messages
  • Have excellent organisational and IT skills, particularly using Word, Excel, PowerPoint and Email
  • Be persistent and resilient 
  • Have some knowledge and understanding of the London housing rental market
  • Be able to represent Crisis positively and professionally
  • Have an understanding of data protection and how to manage information in line with this legislation and confidentiality 
  • Be flexible in your approach to work, be able to work remotely and manage your role by aiming for a balance of taking initiative with referring to your supervisor for guidance.
  • Have a willingness to learn and develop within the role
  • Be reliable
  • Be committed to attending training for the role (virtually) and participating in supervision. You will also be required to complete e-learning on General Data Protection Regulations and Diversity and Inclusion in order to undertake this role. Ideally, as this is a newly developed role, we are looking for someone who can offer us a minimum of 6 months in the role

For this role you will need to have access to a laptop/desktop computer and wi-fi.  Your personal device will need to have up to date operating software and anti-virus security. As you will be accessing confidential data you will be required to complete a Basic Disclosure check as part of our recruitment process.

  • An opportunity to influence both private rented and third sector, and bring about positive change
  • The knowledge you have made a difference by helping someone to end their homelessness 
  • An opportunity to be part of a friendly team who are committed to ending homelessness
  • Full induction and training for the role followed by support from a volunteer supervisor and an opportunity to participate in virtual volunteering activities including socials, wellbeing, and reflective support
  • A reference from a reputable organisation

You will

  • Respond to general enquiry emails to the Housing Procurement Team
  • Assess potential leads for properties for suitability and forward to the procurement officers for follow up
  • Support with advertising properties
  • Support with document and information management including:

o   Following up on outstanding documents such as tenancy sign ups and landlord paperwork

o   Supporting the team with property and landlord checks for example checking on property planning permissions, the rogue landlords register, licences and electricity and gas performance certificates

  • Support the team to communicate more widely within the organisation by posting on Yammer and helping create content for team communications
  • Researching and creating internal resources to support the procurement team for example gathering information for quarterly updates
  • Updating records using Excel spreadsheets
  • Updating and creating PowerPoint presentations to be used by the team
  • Managing information in line with Data Protection legislation


We expect volunteers to comply with Crisis policies, including health and safety, data protection and the code of conduct at all times.

  • Reasonable out of pocket expenses can be reimbursed on production of receipts/telephone statements
  • We welcome application from people from all backgrounds and from people with disabilities