Client Services Admin Volunteer

Location: London

When: to be arranged once a week for 2-3 hours (office hours)

Role reports to: Progression Coach

You will contribute to ending homelessness by


Ensuring that members who have Tigrinya as their first language have access to information and support, though helping to write information in Tigrayan and through providing administrative support to the Crisis Skylight staff, facilitating the efficient running of the office, allowing us to support more people out of homelessness.



  • Who is able to speak and write in Tigrayan and English 
  • Excellent IT skills with the ability to use the internet, email and Microsoft Office including Excel  
  • Interpersonal communication skills with a particular focus on listening  
  • Good time-keeping and reliability 
  • Non-judgemental, patient and friendly 
  • An understanding of the importance of confidentiality and maintaining boundaries 
  • Be positive, productive and have a passion to help end homelessness  





  • Workplace experience in a national organisation 
  • The opportunity to share existing or develop new skills in a friendly and supportive environment 
  • Opportunities to work with staff and fellow volunteers during the year and an invite to our member celebrations where you can help us recognise the achievements of our members 
  • Regular meetings with your supervisor to discuss how your volunteering is going and what other opportunities and training may be available to you together with an induction 
  • A platform for building confidence 
  • A reference from a reputable organisation 



  • Translating information such as posters , leaflets 
  •  Helping  Tigrayan speaking members with emails  from Tigrayan into English and from English into Tigrayan  
  • Supporting Tigrayan speaking members in classes. 
  • Ensuring promotional material is up to date  
  • To help with any other general administration that is needed 



We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times.

  • Travel and lunch expenses are reimbursed where appropriate
  • We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help.  People who have lived experience of homelessness are also particularly welcome to apply.