Client Services Admin Volunteer- LJMU

Location: Liverpool

When: January 2021 for 3 weeks

Role reports to: Volunteer Coordinator

You will contribute to ending homelessness by

Providing administrative support to the Crisis Skylight staff with a review of our Christmas project, facilitating the efficient running of the office function, allowing us to support more people out of homelessness. 


  • Excellent IT skills with the ability to use the internet, email and Microsoft Office including Excel  
  • Interpersonal communication skills with a particular focus on listening  
  • Good time-keeping and reliability 
  • Non-judgemental, patient and friendly 
  • An understanding of the importance of confidentiality and maintaining boundaries 
  • Be positive, productive and have a passion to help end homelessness 



  • Workplace experience in a national organisation 
  • The opportunity to share existing or develop new skills in a friendly and supportive environment 
  • Opportunities to work with staff and fellow volunteers during the project
  • Regular meetings with your supervisor to discuss how your volunteering is going and what other opportunities and training may be available to you together with an induction 
  • A platform for building confidence 
  • A reference from a reputable organisation 


  • Data entry of registers and logs 
  • To respond to telephone requests and make telephone calls to Crisis members
  • Coordinating a review of our Christmas provision including devising surveys, interviews and reports  
  • Support for events 
  • To help with any other general administration that is needed 
  • Deliver a final project overview to staff


We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times. 

  • Travel and lunch expenses are reimbursed where appropriate 
  • We welcome applications from people from all backgrounds and from people with disabilities 

Please note that this volunteer opportunity is available only to LJMU 2nd year students as part of the short projects delivery.