English Skills Volunteer - Newcastle

Location: Newcastle upon Tyne

When: Approx. 6 hours per week (flexible during office hours Mon-Fri 9am - 5pm) and ideally the ability to commit to 6 months

Role reports to: Tutor

You will contribute to ending homelessness by

Supporting our members who require help with literacy skills in order to help them progress on their journey out of homelessness. Our tutors provide one to one support to members who need help developing their reading and language skills. Frequent practice helps members to master these skills quickly – this role is providing additional opportunities for members to practise their speaking, reading or their language development skills in a supportive environment.  You could be supporting someone who speaks English as a foreign language or English could be their first language.

  • An ability to encourage and support those with lower literacy or English language skills
  • Experience of tutoring or a backgorund in ESOL / Literacy is desirable but not essential
  • A high level of literacy skills, ideally up to GCSE grade C/4 and above 
  • Good organisation skills to ensure organisation of appointments and regular updates to Crisis staff
  • Ability to create a warm, safe learning space using virtual tools such as Zoom
  • An interest in the work Crisis does and a passion and enthusiasm for helping vulnerable people
  • Flexibility in terms of the tasks you are asked to undertake and ability to manage own tasks 
  • Ability to follow instructions with a willingness to use your own initiative when required
  • Enthusiasm, patience and respect for others
  • Good time keeping, attendance and listening skills
  • An understanding of the importance of confidentiality, data protection and maintaining boundaries 
  • Ability to commit to the role for a period of 6 months to ensure consistency for the member

This role will require Crisis to complete a Basic Disclosure check.

  • Workplace experience in a national organisation
  • The opportunity to share existing or develop new skills in a friendly and supportive environment
  • Opportunities to work with staff and fellow volunteers during the year and an invite to our member celebrations where you can help us recognise the achievements of our members
  • Regular meetings with your supervisor to discuss how your volunteering is going and what other opportunities and training may be available to you, together with an induction to your role
  • A platform for building confidence
  • A reference from a reputable organisation


  • Supporting members identified by lead workers who require additional speaking, reading, English study support or language development opportunities through use of virtual technology
  • Helping members to develop their literacy and language skills in a supported environment
  • Liaising with the Skylight team to organise appointments and resources
  • Providing an update following the session with the member

We expect volunteers to comply with Crisis policies, including health and safety, data protection and the code of conduct at all times.

  • Travel and lunch expenses are reimbursed where appropriate
  • We welcome application from people from all backgrounds and from people with disabilities