Housing Procurement Volunteer

Location: Coventry

When: Mondays or Thursdays 10:00 am - 2:00 pm

Role reports to: Housing Procurement Manager

You will contribute to ending homelessness by

Supporting our Housing Procurement Team to source good quality accommodation for our members. 

Using your knowledge of the housing sector, creativity, and communication skills to help prevent homelessness and facilitate access to housing which will enable our members to move on in their journey out of homelessness. 

Engaging in a range of tasks from day-to-day admin and record-keeping to carrying out research and communicating our offer to partners and landlords.


You will

  • Be passionate about ending homelessness
  • Be enthusiastic, patient, and respectful
  • Be an excellent communicator who is confident speaking to individuals by phone, email, and presenting the information. This includes the ability to communicate effectively in writing 
  • Have a pleasant telephone manner with experience in taking calls and messages
  • Be persistent and resilient 
  • Have a willingness to learn and develop within the role
  • Be able to represent Crisis positively and professionally
  • Understand data protection and how to manage information confidentially
  • Be a confident user of Excel and Word
  • Be flexible in your approach to work, knowing when to take the initiative and when to refer to your supervisor for guidance.
  • Have good timekeeping and be reliable
  • Be committed to attending training for the role and participating in supervision. 
  • If working remotely, you will need access to a computer and wi-fi.  Your personal device will need to have up-to-date operating software and anti-virus security. 


Have some knowledge and understanding of the housing rental market in Birmingham and/or Coventry 


  • The knowledge you have made a difference by helping someone to end their homelessness 
  • An opportunity to be part of a friendly team who are committed to ending homelessness
  • Induction and training for the role followed by support from a volunteer supervisor and an opportunity to participate in virtual volunteering activities including socials, wellbeing, and reflective support
  • A reference from a reputable organization


You will:

Assess potential leads for properties for suitability and forward them to your supervisor for follow up

Support with advertising properties

Respond to general enquiry emails to the Housing Procurement Team

Support with document and information management including:

Following up on outstanding documents such as tenancy sign-ups and landlord paperwork

Supporting the team with property and landlord checks for example checking on property planning permissions, the rogue landlords' register, licences and electricity and gas performance certificates

Support the team to communicate more widely within the organisation using social media and helping create content for team communications

Researching and creating internal resources to support the procurement team for example gathering information for quarterly updates

Updating records using Excel spreadsheets

Updating and creating PowerPoint presentations to be used by the team

Managing information in line with Data Protection legislation


We expect volunteers to comply with Crisis policies, including health and safety, data protection and the code of conduct.

Previously agreed out-of-pocket expenses can be reimbursed.

We welcome applications from people from all backgrounds including people with disabilities.