E-commerce Stock Processing Volunteer

Location: London

When: At least 4 hours a week for a minimum of 1 month. Our Ecommerce hub is open Mon-Fri between 9-5pm.

Role reports to: Project Coordinator

You will contribute to ending homelessness by

Volunteering in our E-commerce hub preparing product inventory sheets for new listings by manually inspecting the quality of our donations and recording key details to aid our listers with writing their descriptions. You will carry out basic garment care and repairs along with steaming and preparation of each item, so they look their best for the next stage of photography. Every item sold is unique, and all funds raised help Crisis support people on their journeys out of homelessness.  

  • A keen interest in fashion retail.
  • Good written communication skills. 
  • Strong attention to detail.
  • Ability to work collaboratively with others.
  • Good timekeeping and attendance.
  • Understanding of confidentiality and boundaries in a professional environment.
  • A commitment to comply with Crisis policies, including health and safety, data protection and code of conduct.
  • Minimum age of 18 years.
  • A dynamic team within a new and growing e-commerce department.
  • A creative and supportive environment with an unlimited supply of fun and energy.
  • Invaluable experience and transferrable skills, ideal for career progression into a commercial or creative photography role.
  • A comprehensive induction as well as ongoing training and support.
  • An opportunity to grow your portfolio accompanied with a glowing reference for prospective employers.
  • Lunch and travel expenses (and all the tea, coffee, and refreshments you can drink).


  • Preparing product inventory sheets for pre-sorted products identified for sale online. 
  • Manually inspecting the quality of each item and recording their key details such as condition and measurements. 
  • Hanging and assigning the product with its allocated inventory sheet. 
  • Preparing of donations through steaming of garments and cleaning of accessories ready to be photographed.
  • Assessing if any garment care is required to bring the item back to life through simple sewing repairs, lint rolling or cleaning.
  • Following inventory sheet workflows and highlighting any further condition issues missed at an earlier stage of product processing.

We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times. 

  • Travel and lunch expenses are reimbursed where appropriate
  • We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help.  People who have lived experience of homelessness are also particularly welcome to apply.