Interview Volunteer

Location: London

When: Variable but during office hours Mon-Fri.

Role reports to: Volunteer Coordinator

You will contribute to ending homelessness by

Using your experience of our services to play an active part in the recruitment process of our staff and volunteers, helping ensure we recruit the right people into our teams. Your personal experience of accessing our services, alongside your lived experience, makes your voice vital in helping ensure that the people we recruit live our values and understand the needs of those experiencing homelessness in order to deliver our services effectively.


You will have training and support to be involved in interview panels and will use this and your knowledge to assess the suitability of candidates for the role. Your assessment will be used as additional information to inform the final decision of the chair of the interview panel when appointing.


Due to the pandemic, you may be asked to complete training, prepare interview questions and conduct interviews virtually. Your Volunteer Coordinator will advise you of the processes being followed and support you throughout.

  • Be a current Crisis Skylight London member and have experience of different Crisis services or classes
  • Ability to ask relevant and appropriate interview questions
  • Ability to weigh up and assess the quality of candidate’s responses in line with the role description and listen to other panel members’ perspectives
  • Ability to make decisions in a non-discriminatory and non-judgmental way
  • Good literacy skills to be able to read job descriptions and questions and write appropriate notes
  • Ability to use virtual technology such as Zoom
  • Ability and commitment to completing training and e-learning
  • Understanding of the importance of confidentiality 
  • Good timekeeping and reliability
  • Enthusiasm and commitment to the role
  • Be positive, productive and have a passion to help end homelessness
  • Workplace experience in a national organisation
  • The opportunity to share existing skills or develop new skills in a welcoming and supportive environment
  • A platform for building confidence
  • Full induction and training for the role followed by support from a dedicated supervisor
  • The opportunity to attend volunteering events and activities
  • A reference from a reputable organisation


  • Take part in the interview process for staff and volunteers
  • Attend training to prepare for the role
  • Attend sessions to prepare for each interview
  • Ask candidates (people being interviewed) relevant questions that will help them demonstrate their ability to do the job in line with the role description 
  • Assess each candidate’s suitability for the role
  • Complete relevant paperwork
  • Feed back your assessment to the chair of the interview panel
  • Maintain confidentiality of the candidates and work within appropriate boundaries (e.g., if a candidate is known to you)


  • Volunteers must comply with Crisis policies, including health and safety, data protection and code of conduct, at all times
  • Out of pocket travel expenses, mobile/data usage and lunch will be reimbursed on production of receipts/statements 
  • We welcome applications from members from all backgrounds and from those with disabilities