Welcome Volunteer

• A good level of English (essential) and fluent in Arabic, Polish, Romanian, Tigrinya, Amharic or Spanish (desirable but not essential)
• Confidence interacting with individuals from a diverse range of backgrounds including those with English as a second language 
• Friendly, polite and enthusiastic
• Patient and non-judgmental
• Able to recognise discord and conflict and remain calm in challenging situations
• Understands the importance of confidentiality and maintaining boundaries 
• Reliable and good timekeeping
• A shared desire to help end homelessness 

• Workplace experience in a national organisation
• The opportunity to share existing skills or develop new skills in a welcoming and supportive environment
• A platform for building confidence
• The opportunity to be part of a friendly team who are committed to ending homelessness
• Full induction and training for the role followed by support from a dedicated Volunteer Supervison
• A reference from a reputable organisation

• Provide a warm and friendly welcome to members and visitors to Skylight London
• Ensure members are signed in and out of the building using the internal client database
• Chat to members while they're waiting and offer and provide refreshments
• Direct members to the appropriate staff and activities in the building
• Provide basic administrative support to front desk staff, e.g., updating spreadsheets, handing out post to members, replenishing leaflets, accepting deliveries and donations, printing posters

• This role is subject to a satisfactory Basic DBS check 
• Following a successful interview and references, completion of compulsory e-learning and training is required before commencement of the role 
• A Crisis IT account will be issued for this role 
• Volunteers must comply with Crisis policies, including health and safety, data protection and code of conduct, at all times
• Reasonable travel expenses and up to £5 lunch allowance will be reimbursed on production of receipts
• We encourage people from all backgrounds to apply and particularly welcome Black, Asian and Minority Ethnic, LGBTQ+, disabled and male applicants as well as those with lived experience of homelessness as these are currently under-represented groups in our volunteer pool

Application deadline Monday 29th August 2022.  Applications may close before the deadline, so please submit your application as early as possible.