Welcome Volunteer

Location: London

When: Mondays, Wednesdays or Thursdays 1.30-5pm; Tuesdays or Thursdays 10am-1.30pm. It’s possible to volunteer for 1 or 2 sessions each week.

Role reports to: Engagement & Assessment Worker

You will contribute to ending homelessness by

Being a welcoming and friendly first point of contact for members and visitors to Crisis Skylight London and directing them to the right teams or activities.


  • A good level of English (essential) and fluent in Arabic, Polish, Romanian, Tigrinya, Amharic or Spanish (desirable but not essential)
  • Confidence interacting with individuals from a diverse range of backgrounds including those with English as a second language 
  • Friendly, polite and enthusiastic
  • Patient and non-judgmental
  • Able to recognise discord and conflict and remain calm in challenging situations
  • Understands the importance of confidentiality and maintaining boundaries 
  • Reliable and good timekeeping
  • A shared desire to help end homelessness 
  • Workplace experience in a national organisation
  • The opportunity to share existing skills or develop new skills in a welcoming and supportive environment
  • A platform for building confidence
  • The opportunity to be part of a friendly team who are committed to ending homelessness
  • Full induction and training for the role followed by support from a dedicated Volunteer Supervison
  • A reference from a reputable organisation
  • Provide a warm and friendly welcome to members and visitors to Skylight London
  • Ensure members are signed in and out of the building using the internal client database
  • Chat to members while they're waiting and offer and provide refreshments
  • Direct members to the appropriate staff and activities in the building
  • Provide basic administrative support to front desk staff, e.g., updating spreadsheets, handing out post to members, replenishing leaflets, accepting deliveries and donations, printing posters
  • This role is subject to a satisfactory Basic DBS check 
  • Following a successful interview and references, completion of compulsory e-learning and training is required before commencement of the role 
  • A Crisis IT account will be issued for this role 
  • Volunteers must comply with Crisis policies, including health and safety, data protection and code of conduct, at all times
  • Reasonable travel expenses and up to £5 lunch allowance will be reimbursed on production of receipts
  • We encourage people from all backgrounds to apply and particularly welcome Black, Asian and Minority Ethnic, LGBTQ+, disabled and male applicants as well as those with lived experience of homelessness as these are currently under-represented groups in our volunteer pool


Application deadline Monday 29th August 2022.  Applications may close before the deadline, so please submit your application as early as possible.