Member Engagement Volunteer - Swansea, Neath and Port Talbot

Location: Swansea

When: 1 - 2 days a week 10am - 4pm or a mixture of half days (Mon - Fri)

Role reports to: Tutor

You will contribute to ending homelessness by

Helping encourage members to try new classes; gathering feedback and reaching out to members who have been absent. To gather a catalogue of community events and opportunities that members may be interested in attending as they move on from Crisis. You will also be supporting the learning team with contacting members to help remind of appointments, classes and logging interactions on our database. This interaction facilitates the improvement of services based on a better understanding of members’ interests and needs. Interaction with members is both over the phone and in person through visits to classes. 

  • Excellent IT skills with the ability to use the internet, email and Microsoft Office including Excel  
  • Excellent communication skills – able to adapt approach and style and communicate well with a range of people from a variety of marginalised communities, who may have diverse and complex needs
  • Good time-keeping and reliability
  • Non-judgemental, patient and friendly
  • An understanding of the importance of confidentiality and maintaining boundaries
  • Be positive, productive and have a passion to help end homelessness 
  • Workplace experience in a national organisation
  • The opportunity to share existing or develop new skills in a friendly and supportive environment
  • Opportunities to work with staff and fellow volunteers during the year and an invite to our member celebrations where you can help us recognise the achievements of our members
  • Regular meetings with your supervisor to discuss how your volunteering is going and what other opportunities and training may be available to you together with an induction
  • A platform for building confidence  
  • A reference from a reputable organisation  
  • Contact members via the telephone to discuss remind of classes, absences and establish whether further support is required
  • Research community events, groups, volunteering for and with members
  • Visit classes and gather feedback forms from members
  • Update database with attendance, comments and outcomes
  • Communicate with the Crisis team, members and volunteers what is going on in the local area for members.
  • Support staff in the analysis of feedback and presentation of conclusions. 

We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times.

  • Travel and lunch expenses are reimbursed where appropriate
  • We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help.  People who have lived experience of homelessness are also particularly welcome to apply.