Conveying Adults Volunteer

Location: Newcastle upon Tyne

When: 7 hours

Role reports to: Project Coordinator

You will contribute to ending homelessness by

Supporting people who are experiencing homelessness to review their health needs and access healthcare. As a Peer Advocate, you will phone clients regularly to help them monitor their health and wellbeing. You will support people to register with health services, book and attend appointments. You will support clients to communicate with health professionals, ensuring their needs and wishes are understood. You may also advise clients about their rights and signpost them to specialist support organisations.

As a volunteer, you will receive training in health advocacy, boundaries, confidentiality and difficult conversations from our partner Groundswell, a leading charity working with people with lived experience.  You will be supported by the local #HealthNow Coordinator who will allocate individuals accessing the service directly to you.  

  • People with lived experience of homelessness
  • Previous volunteering or work experience, ideally in a peer support role 
  • Excellent communication skills – able to adapt approach and style and communicate well with a range of people from a variety of marginalised communities, who may have diverse and complex needs
  • Non-judgmental, patient and friendly 
  • Good time-keeping and reliability
  • The ability to record information in a simple form 
  • Experience and training in homeless health advocacy with a leading national charity working with people experiencing homelessness
  • The opportunity to use your lived experience of homelessness to help develop trusting relationships with people experiencing homelessness
  • Regular 1:1s with your supervisor, reflective practice sessions and progression support
  • The opportunity to meet other volunteers
  • A phone and tablet for dedicated health advocacy contact with credit
  • A reference from a reputable organisation
  • You will act as an advocate for clients, supporting them to explore their health needs and access appropriate care and support.
  • Support may be provided over the phone or in person, depending on COVID restrictions.
  • You may phone clients regularly to help them monitor their health and wellbeing. 
  • You may support clients to register with GPs and book appointments. 
  • You may support clients to communicate with other health services, such as pharmacies or mental health teams. 
  • You may advise people about their rights and signpost them to specialist support organisations.
  • You may accompany clients to appointments and support them to communicate their needs.
  • You will update your supervisor after each session and report any information/advice/guidance that has been requested.
  • You will report any concerns about safety. 

This role requires an enhanced DBS check but having a previous criminal record is not a barrier to volunteering. Similarly, some people may struggle to provide identity documents for DBS checks – this should not be a barrier to volunteering. 

We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times.

  • Travel and lunch expenses are reimbursed where appropriate
  • We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help.  People who have lived experience of homelessness are also particularly welcome to apply.