Ecommerce Social Media Volunteer

Location: London

When: 1 month minimum, between 1 to 2 days per week, 4 - 6 hours a day

Role reports to: Shop Manager

You will contribute to ending homelessness by

supporting the E-commerce department with managing different social media channels. With an aim to research and create creative content, raise our online profile and engage with a new online community. Crisis shops, Cafés and products also raise our profile with new audiences and provide opportunities for our Members, through volunteering and our accredited training programmes, enabling them to gain work experience in various aspects of the retail and hospitality sectors, build self-confidence and be active in their local communities.

  • Experience of using social media channels and/or a keen interest in social media
  • Basic digital photography experience
  • Ability to think creatively
  • Enthusiasm, patience and respect for others
  • Ability to work collaboratively with others,  follow instructions and as part of a team
  • Good timekeeping, attendance and communication skills
  • Understanding the importance of confidentiality and maintaining boundaries in professional environment 
  • Workplace experience in a national organisation
  • Opportunity to be part of a dynamic team and help with the development of a brand-new e-commerce department
  • Complete induction to the role
  • Support and training to develop customer-focused online experience
  • Regular meetings with your supervisor to discuss how your volunteering is going and what other opportunities and training may be available to you 
  • A platform for building confidence 
  • References for prospective employers  (for character reference min. three months of volunteering)


  • Establishing an/or maintaining active social media accounts.
  • Growing our following and raise profile/ awareness of Shop from Crisis within the online community
  • Identify opportunities to build appropriate relationships with businesses and influencers to support growth
  • Researching and creating creative content for different social media channels
  • Identifying innovative ways to drive online engagement
  • Being up to date with current social media trends
  • Assist with monitoring messages/ comments on social media accounts


We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times. 

  • We welcome applications from people from all backgrounds and from people with disabilities
  • Travel and lunch expenses are reimbursed where appropriate