IT Support Volunteer (more than one opportunity)

Location: London

When: 2-4 hours per week, 1st October to 12th December (flexible)

Role reports to: Christmas Manager

You will contribute to ending homelessness by

Christmas can be very challenging, but particularly for people who do not have a place that they can call home. We mobilise a huge volunteer effort to bring warmth, companionship and vital services to people at one of the hardest times of the year. 

You will be supporting with the IT solution which helps with the application of the volunteers for Crisis at Christmas, who will be assisting people taking their first steps out of homelessness. By offering Crisis’ year-round support and training to help them leave homelessness behind for good. 


  • Experience with technical customer support for an audience of varying degrees of technical ability
  • Good problem-solving skills and a willingness to be proactive and get involved
  • Previous experience in any of the following would be an advantage but not necessary: Office 365 / Azure AD / Exchange Online ,SharePoint / Microsoft Teams, 3CX VoIP, Helpdesk services such as Zendesk and Freshdesk
  • Previous experience as ASC Volunteer, General Volunteer (IT Trouble shooter), IT Activity Leader or Digital Inclusion Volunteer at Crisis at Christmas in London a plus
  • Non-judgemental, patient and friendly 
  • An understanding of the importance of confidentiality and maintaining boundaries 
  • Be positive, productive and have a passion to help end homelessness 
  • Workplace experience in a national charitable organisation
  • The opportunity to contribute towards the annual Crisis at Christmas event, develop new skills in a supportive environment
  • Support from a supervisor to discuss your volunteering and on-going development 
  • A platform for building confidence 
  • A reference from a reputable organisation  
  • Carrying our duties in line with confidentiality and GDPR processes 
  • Deliver support to our Crisis at Christmas volunteers with the set-up of intranet accounts (Microsoft 365) and Crisis Learn, our e-Learning platform
  • Provide technical support via our helpdesk platform (Freshdesk) and optionally via telephone
  • Assist in updating / expanding our documentation/user guides/help scripts for volunteers


We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times.

We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support.

We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help. People who have lived experience of homelessness are also particularly welcome to apply.