Case Management Team Volunteer

Location: London

When: 4-8 hours per week during office hours, any day Monday-Friday, for a minimum of 6 months.

Role reports to: Case Management Team Manager

You will contribute to ending homelessness by

Providing efficient and effective administration and support to the Case Management Team and its members.


The Case Management Team support people experiencing homelessness to move on from the Crisis at Christmas project into accommodation and to access relevant services.  We work with our members throughout the year after Christmas and take additional referrals from trusted partner agencies.  We are a pan-London, outreach-based service, committed to ending homelessness for each person we work with.

  • Someone passionate about ending homelessness
  • A patient and non-judgemental approach to supporting people out of homelessness 
  • Persistent and resilient and able to represent Crisis positively and professionally
  • Able to work as part of a team as well as on own initiative 
  • An excellent communicator who is confident interacting by phone, email and when presenting information effectively to different audiences
  • Willingness to learn and develop within the role
  • Strong organisational skills, reliable and able to prioritise tasks
  • Strong IT skills and experience of using Microsoft Office programmes including Outlook
  • Understands data protection and how to manage information in line with Crisis Policies
  • Has knowledge and understanding of the London housing rental market and homelessness services (desirable)
  • As this is a newly developed role, we are looking for someone who can offer a minimum of 6 months in role
  • Workplace experience in a national organisation
  • The opportunity to share existing skills or develop new skills in a welcoming and supportive environment
  • A platform for building confidence
  • The opportunity to be part of a friendly team who are committed to ending homelessness
  • Full induction and training for the role followed by support and supervision from a dedicated Volunteer Supervisor
  • The opportunity to attend volunteering events and activities
  • A reference from a reputable organisation
  • Research services and accommodation options to support our members’ progression 
  • Gain feedback from members on their experience of the Case Management service
  • Assist with data entry, ensuring the case management system is fully utilised 
  • Assist with printing, photocopying, scanning and any other general admin, as required
  • Feed back any issues or challenges to a member of staff in a timely manner
  • Manage information in line with Data Protection policies


Specialist tasks (you will lead on one of the following areas)

  • Support the team’s continuing development through data evaluation 
  • Design and prepare written resources for the team and our members 
  • Research private rented housing options for our members
  • Following a successful interview, two references will be obtained and a Basic DBS check conducted
  • Compulsory e-learning and training must be completed before starting in role 
  • A Crisis IT account will be issued for this role 
  • Volunteers must comply with Crisis policies, including health and safety, IT, data protection and code of conduct, at all times 
  • Out of pocket travel expenses will be reimbursed on production of receipts/statements and one lunch voucher for the Crisis café will be provided per session
  • We welcome applications from people from all backgrounds and from people with disabilities or lived experience of homelessness

Application deadline Sunday 30th January 2022, 12pm; Interviews w/c 7th February 2022.  Applications may close before the deadline, so please submit your application as early as possible.