Reception Volunteer

Location: London

When: Tues 9am -4pm ( or half day if needed)

Role reports to: Receptionist

You will contribute to ending homelessness by

Providing reception support to the Crisis Skylight staff, facilitating efficient running of the reception, allowing us to support more people out of homelessness.

Who we are looking for

Excellent IT skills with the ability to use the internet, email and Microsoft Office including Excel
Excellent communication skills – able to adapt approach and style and communicate well with a range of people from a variety of marginalised communities, who may have diverse and complex needs
Good time-keeping and reliability
Non-judgemental, patient and friendly
An understanding of the importance of confidentiality and maintaining boundaries
Be positive, productive and have a passion to help end homelessness

What you will gain

Workplace experience in a national organisation
The opportunity to share existing or develop new skills in a friendly and supportive environment
Opportunities to work with staff and fellow volunteers during the year and an invite to our member celebrations where you can help us recognise the achievements of our members
Regular meetings with your supervisor to discuss how your volunteering is going and what other opportunities and training may be available to you together with an induction
A platform for building confidence
A reference from a reputable organisation

Core tasks

Supporting the reception area in person, ensuring a welcoming and enthusiastic reception for visitors and members
To respond to telephone requests and make telephone calls
To help out with any other general administration that is needed
Explain the Crisis timetable and talk to members about the activities listed therein
Ensuring promotional materials are available and up to date in all areas / venues
Contacting members and volunteers regarding appointments and classes
Conduct research as required (e.g. appropriate venues for display of promotional material; potential providers of prizes)

Additional information

We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times.

Travel and lunch expenses are reimbursed where appropriate
We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help. People who have lived experience of homelessness are also particularly welcome to apply.

Apply now

Tues 9am -4pm ( or half day if needed)

Please complete the online application form below and the reasons you would like to volunteer for this role.