Community Link Volunteer - Swansea

Location: South Wales

When: Monday - Friday office hours

Role reports to: Progression Coach

You will contribute to ending homelessness by

Making a real difference in the lives of our members by helping them build social networks, improve wellbeing and build confidence through accessing community projects. You will do this by researching community events and groups and supporting members to access these through trips, classes and independent visits.   You will also support members to get to know thier local community, build confidence and support with practical tasks such as registering at the local doctors or dentist.

  • Passionate about ending homelessness and ability to show compassion towards people experiencing homelessness 
  • Good time-keeping and reliability 
  • Good IT skills with the ability to use the internet, email and Microsoft Office 365 including Excel 
  • Excellent communication skills - able to adapt approach to include members with diverse and complex needs in a non-judgemental, patient and supportive way 
  • Be committed to attending training for the role and participating in supervision and group supervision sessions. You will also be required to complete relevant e-learning modules. 
  • Be flexible in terms of the tasks you complete to support our members and have the ability to work under your own initiative, but also to take instruction. 
  • Willingness to learn by sharing and receiving feedback 
  • An understanding of the importance of confidentiality and maintaining professional boundaries 
  • Desirable: An understanding of safeguarding adults, although training will be provided  
  • Workplace experience in a national organisation 
  • The opportunity to share existing or develop new skills in a friendly and supportive environment 
  • Opportunities to work with staff and fellow volunteers during the year and an invite to our member celebrations where you can help us recognise the achievements of our members 
  • Regular meetings with your supervisor to discuss how your volunteering is going and what other opportunities and training may be available to you together with an induction 
  • A platform for building confidence  
  • A reference from a reputable organisation  
  • Research community events, groups and programmes accessible to Crisis members 
  • Support staff to engage members in a range of group activities including Crisis classes, external events, and community groups  
    Support members on a one to one basis to access community groups and build confidence in attending independently  
  • Be inclusive and adaptable to respond to the individual needs of members 
  • If applicable, to help set up and clear away equipment, using own initiative where suitable 
  • Listen to member feedback and suggestions to improve our offer 
  • Feedback any challenges or opportunities that arise during volunteering to the staff team  

We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times. 

  • Travel and lunch expenses are reimbursed where appropriate
  • We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help.  People who have lived experience of homelessness are also particularly welcome to apply. 
  • This role will require an enhanced DBS check provided through Crisis.