Christmas Wellbeing Call Volunteer - Swansea

Location: Swansea

When: 29 and/or 30 December 10am - 2pm

Role reports to: Volunteer Coordinator

You will contribute to ending homelessness by

Making wellbeing calls to members over the Christmas period where many people can feel more isolated. You will be calling to check on members wellbeing, have a friendly chat and provide a link to further support where needed. You will also be a link to our volunteer delivery drivers who will be delivering hampers and hot meals to members. 

  • An interest in and experience of supporting our most isolated members
  • Excellent communications skills
  • Non-judgmental, patient and friendly
  • Ability to follow instructions and also take the initiative where required
  • Good time-keeping and reliability
  • An understanding of the importance of confidentiality and maintaining boundaries
  • An understanding of the needs and behaviours of vulnerable adults
  • Be positive, productive and have a passion to help end homelessness
  • Experience in a national organisation
  • The opportunity to share existing or develop new skills in a friendly and supportive environment
  • Opportunities to work with staff and fellow volunteers during the year and an invite to our member celebrations where you can help us recognise the achievements of our members
  • Regular meetings with your supervisor to discuss how your volunteering is going and what other opportunities and training may be available to you together with an induction
  • A platform for building confidence
  • A reference from a reputable organisation 
  • Provide friendly and professional calls to members to check on wellbeing and help reduce isolation.
  • Acting as a companion to the member, providing a listening ear and monitoring general wellbeing
  • Regularly updating your supervisor about calls and any changes in member wellbeing
  • Reporting to your supervisor any information, advice and guidance the member has requested
  • Reporting to your supervisor any concerns raised during calls regarding a person’s wellbeing or safety
  • Maintaining client confidentiality
  • Inform supervisor if you are unable to keep a scheduled call due to illness or other reasons

We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times.

  • Travel and lunch expenses are reimbursed where appropriate
  • This role will require a DBS check
  • We welcome applications from people from all backgrounds and from people with disabilities