Welcome Volunteer

Location: London

When: 10am-1.30pm on Fridays or 1.30pm-5pm on Mondays, Tuesdays, Thursdays or Fridays (it’s possible to volunteer for up to 2 sessions each week)

Role reports to: Engagement & Assessment Worker

You will contribute to ending homelessness by

Being a welcoming and friendly first point of contact for members and visitors to Crisis Skylight London and directing them to the right teams or activities.


  • Confidence interacting with individuals from a diverse range of backgrounds including those with English as a second language 
  • Friendly, polite and enthusiastic
  • Patient and non-judgmental
  • Able to recognise discord and conflict and remain calm in challenging situations
  • Understands the importance of confidentiality and maintaining boundaries 
  • Reliable and good time-keeping
  • A strong desire to help end homelessness
  • Workplace experience in a national organisation
  • The opportunity to share existing skills or develop new skills in a welcoming and supportive environment
  • A platform for building confidence
  • The opportunity to be part of a friendly team who are committed to ending homelessness
  • Full induction and training for the role followed by support from a dedicated Volunteer Supervisor
  • The opportunity to attend volunteering events and activities
  • A reference from a reputable organisation
  • Provide a warm, friendly welcome to members and visitors to the Skylight centre
  • Ensure members are signed in and out of the centre using the internal client database
  • Chat to members while they are waiting and offer and provide refreshments
  • Direct members to the appropriate staff and activities within the centre
  • Provide basic administrative support to front desk staff, e.g., updating spreadsheets, handing out post to members, replenishing leaflets, accepting deliveries and donations, printing posters
  • Help maintain a COVID secure area
  • Feed back any issues or challenges to a member of staff in a timely manner
  • This role is subject to a satisfactory Basic DBS check 
  • Following a successful interview and references, completion of compulsory e-learning and training is required before commencement of this role 
  • A Crisis IT account will be issued for this role 
  • Volunteers must comply with Crisis policies, including health and safety, data protection and code of conduct, at all times
  • Out of pocket travel expenses will be reimbursed on production of receipts/statements and a lunch voucher for the Crisis café will be provided before or after each session 
  • We welcome applications from people from all backgrounds and from people with disabilities or lived experience of homelessness

Application deadline Sunday 30th January 2022.  Applications may close before the deadline, so please submit your application as early as possible.