Digital Inclusion Volunteer

Location: London

When: One regular half day, during office hours, on a weekly basis. We are looking for a commitment of at least 6 months.

Role reports to: Learning Manager

You will contribute to ending homelessness by

Assisting our members to develop skills and confidence in using technology. Digital literacy is essential for finding information, making benefits claims, searching for properties, and more recently having appointments with healthcare and  support staff.  

Many of our members have no experience using technology and might need help to set up an email address, or join a zoom/whatsapp meeting. You’ll also help to set up new mobile phones with members and support them to learn how to use it. Your patience and encouragement will be key to supporting members to learn new digital skills. 

  • Be passionate about ending homelessness 
  • Have excellent IT skills with experience of Zoom and other online communication tools and confident in setting up new mobile phones. 
  • Have a confident, friendly and non-judgemental approach. 
  • Be patient, and willing to use different methods of teaching (example, guides, practice…) to ensure the member understands 
  • Have excellent communication skills, particularly around listening and asking appropriate questions to be able to identify support needs. You will be comfortable communicating with people both by phone and through virtual tools. 
  • Be organised, and able to provide concise, informative updates to the team, that meet data protection requirements. You should have an understanding of data protection and how to manage an individual’s information in line with this legislation and confidentiality  
  • Be confident in using the internet to research relevant information for members/coaches 
  • Work in a way that promotes the safety and welfare of children and young people and vulnerable adults. 
  • Be committed to attending training for the role (virtually) and participating in supervision and group supervision sessions. You will also be required to complete e-learning on General Data Protection Regulations, Safeguarding and Diversity and Inclusion within one month of starting. 
  • Be flexible in your approach to work and manage your role by aiming for a balance of taking initiative with referring to your supervisor for guidance. 
  • Be enthusiastic, patient and respectful 

Have good time keeping and be reliable You must have access to suitable equipment to make phone calls and support virtual activities with. This will include appropriate access to the internet and access to contract based mobile/landline phones. 

  • Experience giving 1:1 virtual training in simple IT tasks
  • The knowledge you have made a difference by helping someone to end their homelessness  
  • An opportunity to be part of a friendly team who are committed to ending homelessness
  • Full induction and training for the role followed by support from a volunteer supervisor and an opportunity to participate in virtual volunteering activities including socials, wellbeing, and reflective support
  • A reference from a reputable organisation 
  • Work alongside our lead workers to establish the member's IT learning/support needs 
  • Support members on a 1:1 basis or with small groups 
  • Assist the member to access any needed technology, websites, apps etc  
  • Use mock meetings (Skype, Zoom etc) to let the member practise before using these for real meetings 
  • Supporting members to use guides and materials to build their confidence  
  • Reportinging to supervisor if additional support needs are identified 
  • Ensuring updates are provided to the office on the progress of the member 
  • Managing information in line with data protection legislation 
  • Ensuring that the member understands digital safety, and does not disclose sensitive information to you (training will be given) 

We expect volunteers to comply with Crisis policies, including health and safety, data protection and the code of conduct at all times. 

  • Out of pocket telephone expenses can be reimbursed on production of telephone statements 
  • We welcome applications from people from all backgrounds and from people with disabilities