Housing Procurement Volunteer

Location: Liverpool

When: Up to 2 days per week (with some flexibility)

Role reports to: Progression Manager

You will contribute to ending homelessness by

Supporting our Housing Procurement Team to source good quality accommodation for our members. Whilst you won’t be directly working with our members, you will be using your knowledge of the housing sector, creativity and communication skills to help prevent homelessness and facilitate access to housing which will enable our members to move on in their journey out of homelessness. You will support in a range of tasks from day to day admin and record keeping to carrying out research to communicating our offer to partners and landlords.


You will

You will:

·         Be positive, productive and have a passion to help end homelessness

·         Be an excellent communicator who is confident speaking to individuals by phone and email and presenting information. This includes the ability to communicate effectively in writing to different audiences and having a good telephone manner with experience in taking calls and messages

·         Be confident and able to influence people and sell Crisis’s Model, Support, Value and Mission.

·         Have excellent organisational and IT skills, particularly using Word, Excel, PowerPoint and Email, and Social Media

·         Be persistent and resilient 

·         Have some a basic knowledge and understanding of the private rental housing market, including (but not limited to) Deposits, Rent In Advance, Guarantors

·         Be able to represent Crisis positively and professionally

·         Demonstrate an understanding data protection and how to manage information in line with this legislation and confidentiality 

·         Be flexible in your approach to work, be able to work remotely and manage your role by aiming for a balance of taking initiative with referring to your supervisor for guidance.

·         Have a willingness to learn and develop within the role

·         Be reliable and have good timekeeping

·         Be Non-judgemental, patient, and friendly

·         Be committed to attending training for the role and participating in supervision. You will also be required to complete e-learning on General Data Protection Regulations and Diversity and Inclusion in order to undertake this role

·         Ideally, as this is a newly developed role, we are looking for someone who can offer us a minimum of 6 months in the role

 As you will be accessing confidential data you will be required to complete a Basic Disclosure check as part of our recruitment process.

·         Workplace experience in a national organisation

·         The opportunity to influence Private Rented Sector (PRS), and bring about positive change

·         The knowledge you have made a difference by helping someone to end their homelessness 

·         An opportunity to be part of a friendly team who are committed to ending homelessness

·         Full induction and training for the role followed by support from a volunteer supervisor and an opportunity to participate in volunteering activities including socials, wellbeing, and reflective support

·         Regular meetings with your supervisor to discuss how your volunteering is going and what other. opportunities and training may be available to you together with an induction.

·         A platform for building confidence. 

·         A reference from a reputable organisation.

You will

You will

·         Conduct initial contact with landlords/letting agents to start the process of building positive links and relationships

·         Assess potential leads for properties for suitability and forward to the procurement officers for follow up

·         Respond to general enquiry emails to the Housing Procurement Team

·         Support the team to communicate more widely within the organisation by posting on internal communication sites and helping create content for team communications

·         Researching and creating internal resources to support the procurement team for example gathering information for quarterly updates

·         Updating records using Excel spreadsheets

·         Updating and creating PowerPoint presentations to be used by the team

·         Managing information in line with Data Protection legislation

We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times.

  • Travel and lunch expenses are reimbursed where appropriate
  • We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help.  People who have lived experience of homelessness are also particularly welcome to apply.