Reflective Practice Facilitator Volunteer

Location: UK Wide

When: We would like to be able to offer virtual sessions at different times across the month; we would like you to offer a minimum of one session per 4-6 weeks.

Role reports to: Volunteering Partner

You will contribute to ending homelessness by

Using your professional experiences to ensure our volunteers feel supported and capable when working with members who have experienced trauma and who have multiple complex needs. The role will assist volunteers in feeling able to manage the impact their role may place on them in hearing our members stories, manage stress and to be able to reflect and thus feeling ‘mentally healthy’ in their role and are able to better understand support our members on their journey out of homelessness. 

Due to the nature of this volunteer role, we are looking for a professional who has appropriate experience/qualifications relevant to facilitating this kind of session. You will:

  • Hold a Psychology/ Psychotherapy/Counselling qualification (Masters level or above) 
  • Be a member of a recognised Psychology/Psychotherapy/Counselling body (HCPC, BACP, UKCP)
  • Have been practicing as a Psychologist /Psychotherapist/Counsellor for 2 years or more and have appropriate insurance and clinical supervision in place
  • Have good communication skills, particularly around listening and asking appropriate questions 
  • Have a good understanding of reflective practice, its purpose and how to facilitate it
  • Feel confident in dealing with different behaviours and attitudes
  • Have a clear understanding of GDPR and confidentiality and how it applies to reflective practice
  • Be committed to completing any relevant learning including Crisis e-learning modules on GDPR, Safeguarding and Diversity and Inclusion.
  • Be enthusiastic, patient and respectful
  • Have good time keeping and be reliable

This role is subject to a basic disclosure check.

  • An opportunity to be part of a friendly team who are committed to ending homelessness 
  • The knowledge that you are playing a role in ensuring volunteers delivering services are equipped to deliver the support our members need
  • The opportunity to use your existing experiences in a friendly and supportive environment
  • Opportunities to work with staff and fellow volunteers during the year and an invite to our member celebrations where you can help us recognise the achievements of our members
  • Support within your role from the Volunteering and Psychology Team and opportunities to feedback

Crisis is in the process of embedding a Psychologically Informed Environment (PIE) approach and group reflective practice is a key element of this process. The Reflective Practice Facilitator role will facilitate regular virtual meetings to do the following:

  • Create a safe environment for exploration
  • Support volunteers to learn from their own and other’s experiences
  • Encourage and support reflection
  • Support volunteers to share ideas, insights, frustrations and successes
  • Offer a different way of problem solving/critical thinking
  • Develop the volunteers' skills, knowledge and confidence in their practice
  • Encourage team cohesion and support
  • Support volunteers to understand their interactions and the impact on members
  • Support volunteers to help members learn self-reflection
  • Work with the Volunteering and Psychology Team to ensure the reflective practice process works for volunteers 

We expect volunteers to comply with Crisis policies including health and safety, data protection and code of conduct at all times.

  • Travel and lunch expenses are reimbursed where appropriate
  • We strive to ensure that our services are welcoming, remain relevant and are fully accessible to everyone that we help and support. We are particularly welcoming of volunteers from diverse and other marginalised communities, as this helps us ensure the best experience for those that we are here to help.  People who have lived experience of homelessness are also particularly welcome to apply.